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What is an Emergency? Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait; go to the nearest Accident and Emergency Department or call 999.
Symptoms include: Chect pain, severe obdomnial pain, vomiting blood, black stools, breathlesness, non-blanching rashes (the glass test), possible anaphylactic shoch (swelling of the mouth and throat).
The nearest A&E department is: Countess of Chester Hospital, Liverpool Road, Chester CH2 1UL.
Tel: 01244 365 000
Appointments can be face-to-face in the practice or over the telephone, to help you find an option that suits you.
When you book an appointment, our care navigators will need to ask you certain questions to make sure you get to see the most appropriate clinician at the right time.
If you feel that you need to be seen urgently on the day, an appointment may be arranged for you with the duty doctor. You will be asked to supply a brief description of the problem as this can help us to book you in with the most relevant clinician. Our Care Navigators are trained and subject to the same levels of confidentiality as our clinicians.
To request an urgent appointment for today or tomorrow (Monday to Friday):
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
To request a routine appointment in the next 7 days:
However you choose to contact us, we may offer you a consultation:
To cancel your appointment:
If you need medical help now, use NHS 111 online or Call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
Your local pharmacist can now treat you or give you medicines for some illnesses without you having to see a doctor first.
Pharmacists can now help if you have:
You do not have to book an appointment.
Find out more at How pharmacies can help - NHS
Help Us Help You - See your pharmacist
If you are housebound then please telephone 01244 351000 between 8am and 11am. State clearly the name and address of the patient and describe the symptoms. This helps the doctors to decide the urgency of the calls and plan their rounds.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse or a paramedic or indeed arrange a hospital attendance.
The Enhanced Access Hours Service makes it easier for you to get an appointment at a time that suits you, including evenings and weekends. The service offers pre-bookable, routine primary care appointments with GPs, ANP, Nurses and Health Care Assistants. The service is provided by us at Garden Lane Medical Centre and will be booked by our Care Navigators.
How do I book an appointment?
Contact us in the usual way to request an appointment. Some appointments will be available to book up to 2 weeks in advance and some will be available to book on the day.
A range of usual services are available, from GP or Nurse appointments to screening appointments.
Your appointment will be with a qualified clinician. It is unlikely that you will be seen by your own GP or Nurse. If you would prefer to see your usual GP or Nurse, please book an appointment at the practice during the normal opening hours.
Your medical record will, with your consent, be available to the clinician that sees you. Your record will be updated at the time of your appointment. An appointment with this service will be just like an appointment at your own GP practice.
The Elms Medical Practice is an approved 'Training Practice'. We currently train GP Registrars and Medical Students.
GP Registrar
A GP Registrar will usually be with the practice for a year, helping them become a fully qualified GP. They will hold their own surgeries and may sit in with GP's during their clinics. Registrars will consult patients alone as they are qualified doctors specialising in General Practice.
Medical Students
A Medical Student is a healthcare professional in training. As part of their training the students spend time at the GP practice being mentored by GP trainers. You may see the Medical Student on their own but the GP will be on hand if they need to seek advice or the GP may even sit in during the appointment.
If you do not feel comfortable with having an appointment with a Medical Student or them being present during an appointment you are under no obligation to agree to this, please inform a member of our reception team when you book your appointment or when you come to the surgery.
Video Recording
Video recording is sometimes used for training purposes but you will be asked for your permission by signing a declaration beforehand. The video content is confidential and solely used for training purposes and assessment only.
