Complaints and feedback

Suggestions and Feedback Form

Only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form.

Complaints Form

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. 

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.

NHS Friends and Family

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NHS Cheshire and Merseyside ICB complaints

For information about raising a concern or complaint relating to NHS Cheshire and Merseyside services, please visit the NHS Cheshire and Merseyside ICB complaints webpage: NHS Cheshire and Merseyside Complaints Information

Patients are encouraged to contact The Elms Medical Practice that provide their care in the first instance wherever possible, as concerns can often be resolved more quickly at a local level.

Page last reviewed: 08 May 2026
Page created: 17 February 2025