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PPG and Patient Update
This year the NHS has faced its biggest challenge yet. Coronavirus has led to a number of changes to our lives, homes and communities and has required an exceptional response not only from the practices within our Primary Care Network, but from our NHS colleagues up and down the country.
Thank you for the fantastic community spirit during these challenges times and for your understanding during the various changes we have had to make in practice and to our services.
Our practices still remain open and we encourage you to contact your GP if you have any concerns.
As we enter into the festive period, we would like to take this time to reflect and celebrate the progress and achievements that we have made this year.
We would like to wish everyone a Merry Christmas and a Happy New year.
To continue reading please click HERE
Chester Central Primary Care Network Update. December 2019.
PPG and Patient update.
We last wrote to you in June 2019 as we embarked on our journey as a Primary Care Network (PCN). So what have we been up to?
Our Network…..This is about our GP practices working together, sharing ideas and developing new ways of working. Our services continue to be in demand and as patients, we know you are expecting more, so our focus has been looking at to what we do and how could we develop new services to help or adjust what we do now.
Next, we feel we would like to have better conversations with our patients. We know our PPGs are pretty variable across our 5 practices, so we think we could develop a PCN PPG. As we grow our services a number of these will be shared across the practices. As a group of 5 practices we are committed to work more closely together. So, a Network PPG might be an option here. We are planning to have a meeting across all the practices. We have set a date for 4th March. 5pm till 7pm. It will be at the Fountains building and we will order some tea and buns to keep you hydrated and energised!
We have been fortunate to secure some new money for some new services. We will be engaging a new social prescribing link worker early in the new year and are aiming to commence a low-level mental health service by Christmas. We also have money to employ a new clinical pharmacist.
We also know our nursing teams and admin teams are under pressure too. We would like to think about how we could be more efficient. We will be starting to look in to these areas in January 2020.
We know we have capacity problems at practice level, so we have been taking a greater look in to our information systems to see what they are telling us. We can then understand more as to what and how new services should be developed. We would like to develop more on-line services and for our patients to have more direct access to other members of the multi disciplinarily team. We would like to get your views here hence sharing this newsletter with PPG chairs and groups. We can discuss more we hope on the 4th march.
What else have we been doing? We had a staff event to see what our receptionists, doctors and nurses thought we could be better at. We have then created our vision and mission statements. See below.
‘Our vision is to develop a partnership between patients and their clinicians that together ensures high quality health service delivery, which are good value for money and meet the needs of the population of Chester Central Primary Care Network.
Our mission as a network is to ensure our communities receive the best evidence-based care possible within our available resources. We will strive to ensure that patients’ views are heard and that their journey through our local health and care system is seamless through integration and partnership working’.
We wanted to develop our joint working practices. So, we have agreed a Collaborative Framework between us. We meet each month to agree this new way of working.
In the meantime, may we take this opportunity to wish you a Merry Christmas and wish you very best wishes for 2020.
Drs Aidan Magrath and Rebecca Banks, Joint Clinical Directors on behalf of our Network.
Our key objectives.
‘Chester Care, Chester Compassion and Chester Community Wellbeing’
Since the NHS was created in 1948, there have been changes. The population has grown and people are living longer, many are living with long term conditions such as diabetes and heart disease or suffer with mental health issues and may need to access their local health services more often.
To meet these needs, practices across the country have begun working together with community, mental health, social care, pharmacy, hospital and voluntary services in their local areas, known as primary care networks.
The aim of primary care networks is to build on the core of current primary care services to support patients to make informed decisions about their own health and care and connecting them to a wide range of statutory and voluntary services to ensure they can access the care they need first time.
Our practices have a strong foundation to work from via our Fountains Care Community. As a Care Community covering a population of 38,845. We have been building relationships for the last 3 years and in the last year we have matured our approach.
We see the benefit of coming together and have named ourselves Chester Central Primary Care Network as the next stage in our evolution, to enable greater sustainability and improve patient care.
By working together, alongside our patients, we will have the opportunity to redesign the way we provide services, working with our Integrated Community Care Team which will deliver efficiencies and improved care and mean that practice teams achieve a better work/life balance.
We hope this will foster greater retention of key staff groups as well as make us an attractive place to work and therefore make recruitment easier/more successful in future.
You can find out more about primary care networks here: https://www.england.nhs.uk/primary-care/primary-care-networks/
We will ensure that the PPG’s from across our network are kept informed of the developments as we progress.
Dr Rebecca Banks Dr Aidan Magrath
PCN Clinical Directors PCN Clinical Directors
The Elms Medical Practice has an active voluntary PPG Group.
The Elms Medical Practice has a well established Patient Participation Group (PPG) which has been up and running since 2011. The PPG group provides a sounding board for the surgery to help canvas opinions about the way services are managed at the Elms.
Most importantly our Patients will have a forum to suggest positive ideas and voice concerns regarding the health care services provided to them by The Elms Medical Practice.
We currently have 49 members in our Patient Group and would encourage more of our patients to join and help us improve our services.
Upcoming PPG event - 4/3/2020 from 12-1pm and 5.30-7pm at the Fountains - Further details to follow.....
In 2018 we hosted a 'Dementia Cafe' at our branch surgery in Blacon with the help of our PPG Group, Cheshire West Communities Together and staff from the Elms. We had a successful event and this year we are planning to work again with Cheshire West Communities Together, on their new project 'Communications for Long Term Conditions'. The focus is on people with long term conditions that may need support and for those affected to help manage and shape the way support is received in the future.
In 2018 our PPG members helped raise money to purchase children's furniture for our waiting area and continue to raise money for the 'Elms Equipment Fund'equipment by raising money from raffles and donations for our second hand book stall at the Practice.
Digital Buddies Sessions
We have a PPG member who is part of Here and Now who set up a project in partnership with Digital Buddies and Bright Life to engage individuals who are socially isolated and have none or limited use of digital technology. Our PPG member organised 4 monthly sessions from September to December for our patients and this proved to be a great success and helped support patients to improve their digital knowledge and access patient online services via the Practice.
PPGs Improve Communications and Help Develop Services by:
Make stronger the relationship between patients and their practices, which is critical to the provision of modern, high-quality general practice.
The aim of the NAPP is to see a Patient Participation Group in every GP Practice and that each group is based on the mutual interests of the primary care team and patients of the practice. The aim to promote the role of the PPG Groups as participants in decision making with the NHS. They aim to maximise the benefit of showing common interests while recognising the individual nature of groups and the differing structures in the devolved countries of the United Kingdom.
For further information visit: www.napp.org.uk
We hold regular quarterly meetings to discuss ideas, organise events and fundraising.
The dates for the following year are listed below:
PPG Meeting Minutes 11.03.2019
PPG Meeting Minutes 14.01.2019
Bright Memories - Are you Caring for Someone with Dementia
Chester Carer Group Events January - June 2019
West Cheshire Carers Emergency Support Service
PPG Meeting Minutes 10.09.2018
PPG Meeting Minutes 14.05.2018
Georgina Clarke - Minutes Cheshire West Communities Together
PPG Meeting Minutes 12.03.2018
Carers Newsletter February - April 2018
Chester Male Voice Choir Leaflet
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
PPG Terms of Reference and Sign Up Form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.